As a business, it is important for us to stay competitive and provide value to our customers. However, we must also ensure that our pricing aligns with the cost of doing business and ensure it reflects the quality of our services. After careful consideration and analysis, we have decided to increase prices for all recurring invoices and new business by 15% (10% if signing up to pay via direct debit) starting from the 1st of April 2023.
EDIT: Due to a recent price increase from our main web hosting provider, our increase also now applies to hosting billing.
We understand that a price increase can be a sensitive topic, especially in today’s economic climate. Therefore, we want to take the time to explain our decision and assure our customers that we remain committed to providing the highest level of service and quality.
Firstly, the decision to increase prices was not taken lightly. We have carefully reviewed our cost structure, including labour, raw materials, and overhead expenses, and determined that an adjustment is necessary to sustain the quality and level of service we provide. By increasing our prices, we can continue to invest in our team, tools, and technology to provide the best possible service to our clients.
Secondly, we believe that our pricing remains competitive, and the quality of our work justifies the increase. We have compared our pricing to other service providers in the industry, and we remain confident that our rates are reasonable and competitive. Moreover, we believe that our customers will continue to receive excellent value for their investment in our services.
We understand that some of our customers may have concerns about the price increase. We encourage them to reach out to us and discuss any questions or concerns they may have. Our team is always available to address any questions and provide additional information about the price increase.
In conclusion, we would like to express our gratitude for the trust and confidence our customers have placed in us. We remain committed to providing high-quality service and look forward to continuing our partnerships with our customers in the years to come. We believe that this price increase will help us maintain and improve the level of service we provide and ultimately benefit our customers in the long run.
Thank you for your understanding and continued support.
If you have any questions or would like to discuss the price increase in more detail, please schedule a call.