Someone to ringwhen the AIgets it wrong.
Setting AI up is the easy part. Keeping it accurate, keeping it monitored and being able to prove it is being used properly is the part most suppliers leave with you.
- ★★★★★ 5.0 · 35 Google reviews
- 20 years in business
- Mansfield, Nottinghamshire
In short
dijitul provides ongoing AI support and governance for UK businesses from £149 + VAT per month. That covers monitoring, model updates, usage reporting, policy upkeep and a named person to call. Included free with our Business and Dedicated private AI tiers. Call 01623 650333.
What you get
Support that answers the phone.
Rolling monthly, no lock-in.
Monitoring
We watch whether the assistant is being used, whether it is answering well, and whether anything has broken quietly.
Model and content updates
Models change. Your documents change. Both need keeping current or answers drift out of date.
Usage reporting
Who is using it, for what, and how often, which is what tells you whether it is earning its keep.
Policy upkeep
Your AI usage policy reviewed as regulation and tooling change.
A named person
Someone who knows your setup, on 01623 650333, not a ticket queue.
Governance
Not just paperwork.
If you handle personal data, you are already accountable for how it is processed.
AI does not change that obligation, it just creates a lot of new ways to breach it quietly.
The practical questions a client or regulator will ask are simple: what tools do your staff use, what data goes into them, who approved that, and can you show us. Having answers to those four questions is most of what good AI governance is. It is not difficult, but it does need somebody to own it.
For AI we did not set up
We will take on support for AI tooling another supplier built, provided we can see how it works and are satisfied it is not doing anything reckless with your data. We will tell you honestly if we think it needs replacing rather than supporting.
See the resultsAlways quick to respond, commercially sensible with support. 100% recommend them.
FAQs
Support questions.
Do we need this if we are on your Starter tier?
Not necessarily. Starter includes basic monitoring and a monthly report. The separate retainer is for businesses with more at stake, more users, or tooling we did not build.
What counts as support?
Anything from “it has started giving odd answers” to “we are onboarding twelve new staff and need them set up and trained”. Genuinely large pieces of work get quoted separately, and we will tell you before doing them.
Is there a contract?
Rolling monthly, cancel with 30 days notice. We do not do lock-in on any of our services and never have.
What about the EU AI Act and UK regulation?
For most UK SMEs the immediate obligations come from UK GDPR rather than AI-specific law, but the direction of travel is clear. We keep your policy current so you are not scrambling when it changes.